Last updated: 21 September 2026.
This Refunds policy applies to Wildpine virtual goods (Unturned ranks, kits and similar digital perks). It is not the Monolith hosting 3-day refund rule. Hosting refunds live at monolith-corp.org/refunds.html.
These community store pages are operated by Orion Yes, a sole trader trading as Monolith Corp (England & Wales). This is not a limited company. These policies cover virtual Unturned ranks, kits and related digital perks sold through the Flux Stripe/Steam storefronts — they are separate from Monolith game-server hosting Terms at monolith-corp.org/terms.html.
1. Digital content & cooling-off
These products are digital content. Supply begins as soon as payment is confirmed and the grant enters the delivery queue. By checking out you request immediate performance. Where a cooling-off right would otherwise apply, it may be lost once delivery begins with your agreement.
2. When we do not refund
- Change of mind after successful delivery of the rank/kit/perks.
- Buying for the wrong Steam account when you chose the login or gift target.
- Map wipes / season resets for permanent ranks unless the listing promised otherwise.
- Bans or perk removal for cheating, abuse, exploits, harassment, ToS/rules breach or chargeback abuse.
- Dissatisfaction with gameplay balance after the package was delivered as described.
3. When we will refund or remedy
- Never delivered after a reasonable time following confirmed payment — we will retry delivery or refund.
- Duplicate charge for the same successful order.
- Material misdescription — the live listing substantially misrepresented what was sold.
- Proven payment processor / technical error on our side.
4. How to request help
Contact support before opening a chargeback. Include order/payment reference, Steam ID, and what you purchased. Support: open a ticket at billing.monolith-corp.org or join Discord discord.gg/2EmBqHJk6. A postal address is not published yet; contact channels above are the primary route (same approach as Monolith legal pages).
5. Chargebacks
Unjustified chargebacks after successful delivery may lead to revocation of perks and refusal of future purchases. If something went wrong, contact us first so we can fix delivery or refund where this policy allows.
6. Statutory rights
Nothing in this policy excludes rights you cannot waive under UK consumer law.